Privacy Policy

1. Introduction

WIREMYLIGHTS LIMITED ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrical services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Property address and access information
• Details about your electrical requirements and project specifications
• Payment and billing information
• Information you provide in your messages or enquiries

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Quoting, scheduling, and completing electrical work at your property.
• To communicate with you: Responding to enquiries, sending appointment confirmations, and providing service updates.
• For billing and payments: Processing invoices and maintaining financial records.
• To comply with legal obligations: Meeting NICEIC and electrical safety regulations.
• To improve our services: Analysing website usage to enhance user experience.

4. Legal Basis for Processing (GDPR)

Under the UK GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide our electrical services.
• Consent: When you provide your information through our contact form.
• Legitimate Interests: To improve our website and services.
• Legal Obligation: To comply with electrical safety and tax regulations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• NICEIC: For registration and certification purposes.
• Service providers: Trusted partners who assist us (e.g., payment processors, IT support).
• Legal authorities: When required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls.

7. Data Retention

We retain your personal data only for as long as necessary:

• Customer records: 7 years (for tax and warranty purposes)
• Electrical certificates: 10 years (as required by regulations)
• Website analytics: 26 months

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings.

9. Your Rights (GDPR)

Under the UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.